Frequently Asked Questions
Due to privacy reasons, we do not reveal the full address of any property on the website. Your booking confirmation email will inform you of the exact address of the property you will be staying at.
The Description tab of each and every apartment contains information about the surrounding area and neighborhood. The Maps tab of every individual property shows its location.
Supplies such as bed linens and towels are provided in each and every property. Various properties can provide additional supplies: appliances, such as irons and hair dryers, facilities like Wi-Fi and television, or different utilities and utensils. Make sure to check for a list of what is offered under the Amenities tab on the individual apartment page.
Properties are cleaned thoroughly before guests check in. Upon your departure, you are expected to leave the property neat and tidy and dispose of rubbish or have it gathered in a refuse sack. However, if you wish to have the apartment cleaned during your stay, this can be arranged at an additional cost.
Some apartments might offer private parking space, or there might be a parking lot nearby. Check the individual apartment page for information on this.
Pets are not allowed in many properties because some guests are allergic to them. However, you can use our search bar to find pet-friendly rental apartments or simply check if a pet is allowed or not under the Amenities tab of the apartment you have picked.
The Amenities tab of the apartment page details whether or not smoking is allowed.
You can book a property in 3 simple steps. Please, refer to the How to Book page.
Our booking system is secured by SSL (secure sockets layer) protocol that guarantees a safe online credit card transaction. You can find out more about credit card payment safety under our Credit Card Safety page.
As soon as your booking pre-payment has been processed, you will be sent a confirmation via email. The email will contain the exact address of the rental apartment and the contact information of the host or greeter.
Bookings can only be cancelled or modified via email. The fee charged for cancellations depends on when you have given us a notice. We do not refund pre-payments under any circumstances, not even force majeure. You can find out more under our Terms & Conditions. We recommend that you purchase travel insurance, should the need arise for a cancellation.
If you are not sure how many people will be staying at the apartment, contact us through our live chat system and we will handle the booking.
You can add additional guests later on, as long as the number of people does not exceed the capacity of the property. Let us know via email and we will inform the host. You will have to pay the additional amount for any extra guests on arrival.
If the number of guests decreases, please let us know by email.
You will be informed of the revised amount due on arrival, as soon as we have made the necessary changes to your reservation.
You can change the rental apartment free of charge up to 21 days before your stay commences. On all other occasions, you will have to cancel your initial reservation, pay any charges and make a new booking.
Some hosts accept credit cards and others only take cash on arrival. In some instances, you might be able to arrange payments via bank transfer or PayPal. You can check what payment methods are accepted on each and every apartment page under Minimum Requirements.
If you need a receipt for your payment, please inform us at least 48 hours before your expected arrival.
You will receive detailed check-in instructions along with your booking confirmation email. These will contain the phone number of your greeter or host. Call the greeter as soon as you arrive at the airport to arrange the check-in. You can check in at the apartment where you are staying or at a centrally located company office.
We can provide airport pick-ups and transfers. You will have to inform us of your flight details and provide us with the mobile phone number you will be using upon arrival.
You will receive the exact address of your holiday apartment with your booking confirmation email. If you encounter any problems when you arrive and need directions, phone up your greeter or call our customer service.
Phone up the greeter at the phone number stated in your booking confirmation email. You can arrange with them whether to go to the apartment or to a check-in location. There you will pay the outstanding balance and collect the keys.
At check-in you will have to pay the remaining balance and the damage deposit. This amount will be stated in your booking confirmation. The damage deposit will be refunded in full when you leave, under the condition that there is no damage to the property.
Standard check-in time is between 14:00 and 18.00 but there might be variations for different properties.
Earlier or later check-ins can be arranged with the host, as long as the property is not occupied the night before your arrival. Contact the host or greeter at least 36 hours before you arrive to discuss this in further details. Some properties might charge an additional fee for early check-in or for check-in after 18.00. Find out more at the Minimum Requirements tab of the apartment you have picked.
You can talk to the host or greeter regarding questions about the apartment and its facilities. You will find their phone numbers in your booking confirmation email. If you cannot get through to them, feel free to contact our customer services team via phone or our Live Chat.